Cancelling an Order

You may cancel your order for any items purchased from our website within 14 days of receiving your order.

If your order has not yet been dispatched, we will cancel the order and issue a full refund. Please note that, due to banking and payment processing times, refunds may take between 3–5 working days to appear in your account.

To cancel your order, please email us at:
info@statesidetreatemporium.com

Please include:

• Your order number

• The reason for cancellation

This will help us process your request as quickly as possible.

Returning Goods

If you wish to return goods you have received, please email us at:
info@statesidetreatemporium.com

Please include:

• Your order number

• The reason for the return

We will then provide you with a returns reference number, which must be included inside your parcel when returning the item(s).

Items must be returned within 28 days of receiving your order.

For hygiene and safety reasons, all food items must be returned unopened and in their original packaging. This does not affect your statutory rights.

Once we have received and inspected the returned goods, we will process your refund. Please note that, due to banking and payment processing times, refunds may take between 3–5 working days to appear in your account.

If the return is due to:

• An error made by us, or

• A fault or defect with the goods received

we will refund both:

• The original delivery charge (if applicable), and

• Your reasonable return postage costs

Please retain proof of postage costs when returning items.

In all other circumstances, unless otherwise agreed by Stateside Treat Emporium, you will be responsible for any return delivery charges incurred.

Return Address

Stateside Treat Emporium
Unit 103 Jarrow Business Centre
Viking Industrial Park
Rolling Mill Road
Jarrow
NE32 3DT

For your protection, we recommend using a tracked or recorded delivery service when returning items.