Stateside Treat Emporium (“we”, “us”, “our”) is committed to protecting your privacy and respecting your rights.

This Privacy Policy, together with our Website Terms and Conditions, explains how we collect, use, and process your personal information.

Information We May Collect

We may collect and process the following information:

1. Information you provide when purchasing products from our website, including:

• Your name

• Email address

• Billing and delivery address

• Telephone number

2. Records of correspondence if you contact us by email, post, or other means.

3. Details of your visits to our website, including but not limited to:

• Traffic data

• Location data

• Weblogs

• Browsing behaviour

• Other communication data and resources accessed

4. Information you provide when entering competitions, giveaways, or promotions.

5. Information provided when reporting issues or problems with our website.

To pay for goods using a debit or credit card, you will be asked to enter your payment details on a secure 128-bit encrypted payment page.

Payments are securely processed through Stripe, Klarna or PayPal our third-party payment providers. We do not see, collect, or store your card details on our servers.

Use of Personal Information

We process your personal information for the following purposes:

1. To administer orders and supply the products you have purchased.

2. To respond to enquiries, requests, or customer service communications.

3. To help prevent and detect fraud or other criminal activity.

4. To send you information about products, offers, or updates where you have consented to receive marketing communications.

To carry out these functions, we may share your information with trusted third-party service providers, including:

• Courier and delivery companies

• Stripe for payment processing

• Marketing service providers

These companies are only permitted to process your information for the specific services they provide on our behalf and must do so in accordance with applicable Data Protection legislation.

Marketing

You will only receive marketing emails from us if you have chosen to subscribe to our newsletter or otherwise consented to receive such communications.

You may unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link included in our emails

• Emailing us at info@statesidetreatemporium.com

• Writing to us at the address listed below

Use of Cookies

We may collect information about your general internet usage through the use of cookies stored on your device.

Cookies are small data files transferred from a website to your browser and used to help improve your experience.

We use cookies to:

1. Estimate audience size and website usage

2. Analyse browsing behaviour and usage patterns

3. Store preferences

4. Recognise returning visitors

5. Enable shopping cart functionality

If you do not wish cookies to be stored on your device, you can adjust your browser settings to refuse cookies. Please note that disabling cookies may limit certain website functionality.

Where We Store Your Personal Data

The data we collect from you may be transferred to and stored outside of the European Economic Area (EEA).

Your information may also be processed by staff or service providers operating outside the EEA for purposes such as:

• Payment processing

• Order fulfilment

• Customer support services

By submitting your personal data, you agree to this transfer, storage, and processing.

We will take all reasonable steps necessary to ensure your data is treated securely and in accordance with this Privacy Policy.

Disclosure of Your Information

We may disclose your personal information where required:

• To comply with legal obligations

• To enforce our Website Terms and Conditions

• To protect the rights, property, or safety of Stateside Treat Emporium, our customers, or others

Internet Security

Due to the international nature of the internet, the collection and processing of personal data may involve the transmission of data internationally.

By using our website and communicating electronically with us, you acknowledge and agree to this processing.

Whilst we take appropriate security measures to protect your information, transmission of data over the internet is not completely secure and therefore any transmission is at your own risk.

Once your data is received, we use appropriate procedures and security features to help prevent unauthorised access.

Our website may contain links to third-party websites outside of our control. These websites are not covered by this Privacy Policy and we recommend reviewing their individual privacy policies before providing personal information.

Accessing Your Information

You have the right to request access to the personal information we hold about you.

Requests for access to your information should be made in writing to:

Stateside Treat Emporium
Unit 103 Jarrow Business Centre
Viking Industrial Park
Rolling Mill Road
Jarrow
NE32 3DT

We may require proof of identity before releasing information.

Changes to This Privacy Policy

Any updates or changes to this Privacy Policy will be posted on this page. Where appropriate, we may notify you of significant changes by email or through notices on the website.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Email: info@statesidetreatemporium.com

Postal Address:
Stateside Treat Emporium
Unit 103 Jarrow Business Centre
Viking Industrial Park
Rolling Mill Road
Jarrow
NE32 3DT